User Interviews
Understand how FRA member organization’s technology and logistics needs are changing from the status quo.
Step 5: User Interviews
Synthesis of Existing Research
Table of various FRA rescues – comparison. Try to understand how organizations differ in: size, logistics, org structure, recipients & stakeholders, values & priorities, needs & challenges. Determine different profiles/buckets. Make journey maps more visual.
Status: Complete
Output: Draft Interview Questions
Interviews
1-2 Preliminary interviews to help shape and direct the main bulk of interviews. Main interviews, include volunteers, walk through journey maps and software.
Status: Complete
Output: Transcripts
Synthesis of New Research
Summarize research findings and create shareable artifacts.
Status: Complete
Output: Visual Summary
Share Results: User Interviews
Solicit feedback & share results of this round. Feedback on outcomes from all activities. Promote transparency of the process.
Status: Not Started
